Blog

Reflections on the Dawn of a New (CX) Day

When Executives Lead by Example, CX Is a Day at the Beach

Are You Managing Your Team to Win with Customers?

And How Customer Journey Optimization Provides the Visibility You Need

IVR Optimization Transforms a “Necessary Evil” into a Wellspring of Value, Customer Satisfaction

Real-Time Personalization Helps Brands Win. According to a recent report from MyCustomer, “The 10 Marketing Priorities of Customer-Centric Brands: Insight Report 2016,” multichannel customer engagement—customer journeys that span mobile, voice call, web-based, in-person and other interactions—is no longer the exception, but a “new normal” for today’s customer experience.

We all want to give the best service possible to our customers, while also making sure our customers and their assets are secured. This becomes even more important when there is big money involved, for instance, when providing service to premium customers, and specifically in the private banking industry.